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Cocktail Reception Sponsor

NSC are a leading national integrator of communications technology specialising in the design, implementation, management and maintenance of converged network technology. With proven credentials in converged technology and the deployment of tailored applications, we help transform organisations’ by improving the customer experience and operational effectiveness, while significantly reducing costs.

www.nsc.net.au

Gold Sponsor

NICE

NICE Systems (NASDAQ: NICE) is the leading provider of Insight from Interactions™ solutions and value-added services, powered by the convergence of advanced analytics of unstructured multimedia content and transactional data - from telephony, web, email, radio, video, and other data sources. NICE’s solutions address the needs of the enterprise and security markets, enabling organizations to operate in an insightful and proactive manner, and take immediate action to improve business and operational performance and ensure safety and security. NICE has over 24,000 customers in 100 countries, including over 85 of the Fortune 100 companies. More information is available at www.nice.com.

Forum Sponsor

Verint

Headquartered in Sydney with offices in Melbourne and Adelaide, GlobalConnect Australia Pty Ltd is a wholly owned subsidiary of Avaya GlobalConnect Ltd, the largest Avaya partner and reseller in the Asia Pacific region.
Avaya GlobalConnect is a US$150 million company and is majority owned by Avaya Inc. Avaya Inc has 60% equity in Avaya GlobalConnect.
GlobalConnect is a premier Gold partner of Avaya Communications in Australia and provides hardware, software and contact centre applications based services to Australian large to medium enterprises, including contact centre/CRM solutions.
With access to the largest regional pool of Avaya certified engineers and technicians, GlobalConnect offers unparalleled expertise, backed by an athletic, delivery and satisfaction oriented service culture. Currently GlobalConnect has 98% of its engineers with Avaya certification and provides 24 X 7 X 365 support structure to its customers and partners.
GlobalConnect has integrated IP and contact centre solutions for Australian health, banking and finance companies, as well as government agencies.

For further details visit www.globalconnect.com.au

Verint Witness Actionable Solutions enhances the quality of your customer-focused operations with next-generation Impact 360 - the industry’s broadest suite of unified solutions for analytics-driven, enterprise-enabled Workforce Optimisation.

The Impact 360 portfolio includes solutions for:

Workforce optimisation
Call recording
IP recording
Quality monitoring
PCI and recording encryption
Speech and data analytics
Workforce management
Performance management
eLearning
Customer surveys
Application analysis.

For more information visit www.verint.com, email info.au-nz@verint.com or call (02) 8907 0300.

Forum Exhibitor

A vital component often overlooked in Avaya VoIP networks today is fax.

MESSAGEmanager T.38 IP FAX enables multi function devices, Email, ERP and CRM applications to send and receive facsimiles on Avaya IP networks.

Compliant-tested by Avaya, and Microsoft Windows 2003 certified, MESSAGEmanager Enterprise Fax software is easier to deploy and less complex to maintain than multiple fax solutions at remote sites.

This translates into reduced long distance call charges, lower operating costs, reduced remote administration costs, consolidated maintenance and simplified deployment to remote locations.

www.mmanager.com

Agile Software creates tangible business benefit for customers and partners by delivering innovative technologies and services. Agile Software focuses on the development and delivery of tailored software solutions for he Contact Centre industry.

www.avayacce.com

Polycom is the worldwide leader in market share for best in class group and personal video systems, video and voice collaboration infrastructures and conference phones. Polycom also has the only solution for delivering Unified Collaborative Communications – the convergence of voice, video, data and web – known as The Polycom Office.

Polycom is at the center of the industry shift to broadband networks. IP networks enable the proliferation and convergence of richer communications, including video, which enhance the quality of our lives, create new opportunities, and are fast becoming the foundation for how we work.

Our full range of high-quality, easy to deploy, manage and use voice and video communications endpoints, video management software, web conferencing software, multi-network gateways and multipoint conferencing enable organisations of all sizes to increase productivity and agility. Polycom delivers business value by cutting costs, simplifying system management, fostering real time collaboration and decision making, and improving relationships with employees, customers and partners.

www.polycom.com.au

Polycom

PROGNOSIS is a specialized monitoring and reporting solution that enables large enterprises and service providers to optimize voice quality and telephony service reliability. Through a single pane of glass, PROGNOSIS provides deep visibility across multiple sites into the state of key telephony system components for Avaya and other IP PBX technologies.

Datasquirt's innovative CONTACT^TM solution adds intelligent two-way SMS text messaging capability to traditional voice communication in the Contact Centre. Datasquirt was founded in 2001, is listed on the ASX, and has offices in United Kingdom, North America, Germany, Australia and New Zealand. For more information please visit www.datasquirt.com