Track 3 - Day 1
Customer presentation: Carlson Wagonlit Travel
2.00pm
Learn how Carlson Wagonlit Travel utilised Avaya technology in order to achieve its business objectives. Learn how the adoption of new technology and a change in focus provided the building blocks for success.
SPEAKER: Nick Culpitt, Manager Interaction Platforms - Asia Pacific, Carlson Wagonlit Travel
The Intelligent Branch - What does it look like?
2.40pm
If you have several branches and you are looking at reducing TCO of outdated branch telephony systems this session will help enlighten you. It will explore the different models available and how you can improve employee productivity with Avaya's Intelligent Branch solutions.
SPEAKER: Muneyb Minhazuddin, Industry Solutions Manager, Avaya Asia Pacific
Customer presentation: How Suncorp does Intelligent Contact Routing
3.25pm
Suncorp has over 2500 call centre agents based on nationally around Australia. With a mix of centre based and working from home agents, Suncorp had thm challenge of balancing the use of technology versus the human contact that their business relies on. This session will talk about what Suncorp did with their contact routing to achieve this.
SPEAKER: Cliff Huntington, Solutions Architect, Suncorp
Avaya Ecosystem - Innovative Applications for your Intelligent Communications Platform
4.10pm
The Avaya DeveloperConnection programmes membership totals thousands of companies, including hardware and software developers and Avaya customers from around the world. Avaya is able to offer cohesive solutionns that help you unleash the power of Intelligent Communications. By fusing state-of-the-art business communications applications. If offers you choice, best-in-class resources and unparalleled results. We also deliver capabilities from the ISVs that are sharply focused on your specific industries. In addition you can leverage internally from the programme to develop your own application. Find out more by attending this session.
SPEAKER: Roy Wakim, DevConnect, Avaya Asia Pacifc