| Time |
Description |
Speaker |
| 9.00am |
Opening |
|
| 9.10am |
Welcome
Carlton Taya will review the Australian marketplace and how Avaya is performing overall. What are some of our key initiatives in 2008 and beyond to add value to our customer's businesses and help them be more successful. |
Carlton Taya, Managing Director, Avaya South Pacific |
| 9.30am |
Executive Address
Avaya CEO Lou D'Ambrosio likes to talk with and listen to our customers. The insights he gains from our customers worldwide is the basis for Avaya's vision and strategy. Lou would like to share with you those insights and his vision and what business value he believes Avaya can bring to you, our customer, 2008 and beyond. |
Lou D'Ambrosio, President and CEO, Avaya Inc |
| 10.00am |
Predictions for 2008 and beyond
2007 was the year that the modern concept of Unified Communications was launched into the mainstream and 2008 is shaping up to be the year of Unified Communications acceptance and adoption. As businesses around the world are looking for ways to improve business process effeciencies and address carbon footprint consumption, it has become very clear that technology is the means by which this can be achieved and Unified Communications is a key technology to make this happen. In this presentation David Cannon, IDC Program Manager - Telecommunications, will address the current state of the IP Telephony adoption in Australia which will be the installed base from which Unified Communications will grow. He will also explore the macro economic business inhibiting issues driving the use of Unified Communications solutions and where Unified Communications is today and where it will take us in the future as the consumerisation of technology becomes reality. |
David Cannon,
Senior Analyst - Telecommunications, IDC |
| 10.30am |
Break |
|
| 11.00am |
Unify your world and transform your business
James Haensly is a key member of the Asia Pacific management team that oversee the development of solutions that make an impact to your business today. James will share some of Avaya's customers' stories from all around the world. He will share what they are doing today that is innovative, delivering real benefits, and achieving results. James will also share the solutions roadmap for the Avaya portfolio so that you can set upon the path of transformation.
|
James Haensly, Vice President of Strategy and Unified Communications, Avaya Asia Pacific |
| 11.30am |
Customer Presentation: Sydney West Area Health Service
Sydney West Area Health Service (SWAHS) is a quality health care organisation that embraces learning and innovation to achieve better health for the people we serve. In 2005 SWAHS developed a partnership with GlobalConnect to evolve its 60 campus sites from a disparate network to a converged solution of voice, data, contact centre and unified communications, facilitated with services and maintenance. In this presentation we will take you through our journey, describing the methodology, implementation, outcomes and plans for the future. |
David Evans, Acting Telecommunications Manager, Sydney West Area Health Service |
| 12noon |
Looking at your business through the complete lifecycle
We know your business is more than just technology, it has a strategy that is executable that delivers results. With the uptake of Unified Communications on the horizon, increasing pressure on customer service coupled with the complexity of your business processes, today it is even more important that you look at the complete view of your business and the role technology plays in it. Ralph will talk about what Avaya is doing to help you through this journey of change and what surrounding professional services we have to help you through it. |
Ralph Buchmaier, Director Professional Services, Avaya South Pacific |
| 12.45pm |
Lunch |
|
| Track 1 |
Sponsored by Polycom |
|
| 2.00pm |
Why is voice integral to Unified Communications? |
James Sia, Unified Communications Business Development, Avaya Asia Pacific |
| 2.40pm |
Great ways to impove productivity with solutions available today |
Steve Vials, Regional Director Solutions Marketing, Avaya Asia Pacific |
| 3.10pm |
Break |
|
| 3.25pm |
Collaboration through an integrated user experience |
James Sia, Unified Communications Business Development, Avaya Asia Pacific |
| 4.10pm |
Avoiding the common pitfalls when implementing Unified Communications |
Deane Hornsby, Industry Solutions Marketing Director |
| Track 2 |
Sponsored by NICE |
|
| 2.00pm |
New and improved Contact Centre Reporting |
Roy Ivimey, Regional Director Customer Service, Avaya Asia Pacific |
| 2.40pm |
Customer presentation: iSelect |
Jason Egbers, Technology Manager, iSelect |
| 3.10pm |
Break |
|
| 3.25pm |
Self Service an essential Channel for your customer service |
Eugene Maprock, Business Consultant, Avaya South Pacific |
| 4.10pm |
Customer presentation: New Zealand Automobile Association |
David Francis, Telecommunications Manager, NZ Automobile Association |
| Track 3 |
|
|
| 2.00pm |
Customer presentation: Carlson Wagonlit Travel |
Nick Culpitt, Manager Interaction Platforms - Asia Pacific, Carlson Wagonlit |
| 2.40pm |
The Intelligent Branch - What does it look like? |
Muneyb Minhazuddin, Industry Solutions Manager, Avaya Asia Pacific |
| 3.10pm |
Break |
|
| 3.25pm |
Customer presentation: How Suncorp does Intelligent Call Routing |
Cliff Huntington, Solution Architect, Suncorp |
| 4.10pm |
Avaya Ecosystem - Innovative Applications for your Intelligent Communications Platform |
Roy Wakim, DevConnect, Avaya Asia Pacific |
| |
|
|
| 4.40pm |
Sessions End |
|
| 5.00pm |
Cocktail reception sponsored by
nsc enterprise solutions |
|
| 6.30PM |
GALA DINNER |
|