| Time |
Description |
Speaker |
| 9.00am |
Welcome |
|
| 9.10am |
Draw prizes |
|
| 9.20am |
LIVE panel - Explore Gen Y as a customer. What do they really want?
Do you really know what Gen Y wants from your organisation? As one of the most disloyal customers in history, Gen Y, as a customer is where your future lies. If you aren't already listening to them then this is the perfect opportunity to start. During this live planel we will explore what gets Gen Y's attention and loyalty and what really ticks them off! |
Catronia Wallace, Managing Director, callcentres.net |
| 9.50am |
LIVE panel - Discover what Gen Y want as your employee
As the skill shortage gap increases, employment stays at a record low and baby boomers start retiring there is a real concern around Gen Y and the ability to acquire and retain them as employees. This live panel will explore what are some of the things you need to think about if you want to attract and retain this very important generation of workers. |
Catronia Wallace, Managing Director, callcentres.net |
| 10.30am |
Break |
|
| 11.00am |
Service Central customer presentation
The Service Central presentation will be based around our growth as a young company, our justification for bringing our contact centre requirements in-house, and how we see the benefits progressing into the future. |
Ben van Parreren, Chief Innovations Officer, Service Central |
| 11.30am |
Business Transformation including Demonstrations
Rosemary and her team are an important part of Avaya Asia Pacific. With the help of her team, Rosemary will talk about the changing trends that are impacting business and how you can embrace these changes to differentiate yourself from your competitors. She will also look at the day in the life of an Information Worker in today's changing environment. |
Rosemary Durand, Director Solutions Marketing, Avaya Asia Pacific |
| 12.15pm |
Lunch |
|
| Track 1 |
Sponsored by Polycom |
|
| 1.30pm |
About the Avaya Microsoft Partnership |
James Sia, Unified Communications Buisness Development, Avaya Asia Pacific |
| 2.10pm |
Messaging a key component of Unified Communications |
Herman Mills, Solutions Architect Applications Solutions, Avaya South Pacific |
| Track 2 |
Sponsored by NICE |
|
| 1.30pm |
The Contact Centre 2010 and beyond |
Dr Catriona Wallace, callcentres.net and Rod Maxwell, Director Business Consulting Group, Avaya South Pacific |
| 2.10pm |
Adding contact channels to your existing contact centre |
Anthony Brown, Business Consultant, Avaya Asia Pacific |
| Track 3 |
|
|
| 1.30pm |
News Limited customer presentation |
Meng Tay, National Telecommunications Manager, News Limited |
| 2.10pm |
The new look remote worker |
Muneyb Minhazuddin, Industry Solutions Manager, Avaya Asia Pacific |
| 2.40pm |
Conference Ends |
|